1. Sakhi MIS (SHG / VO / CLF) subscriptions
| Situation | What happens |
|---|---|
| Any month or year you've already subscribed and paid for | No refund for that period — access continues until it ends, then stops if you cancel; no auto-renewal after cancellation |
| Duplicate or failed payment | Full refund once verified |
| We fail to activate your account in time because of a fault on our side | At your choice: we activate it, or refund the full amount |
| We permanently discontinue the product during your paid period | Pro-rata refund of the unused part |
Refunds are issued only in the three cases above — never for any other reason, including non-usage or a change of mind after a subscription period has started. Nothing here removes a right you have under the Consumer Protection Act, 2019, where it applies to you.
2. Billing Software subscriptions
Same terms as above — once a subscription period is paid for, it is non-refundable. The exceptions are the same three cases listed above.
3. NPO-MIS, Data Collection Software, E-Commerce Portal
These are scoped and quoted per organisation, and any advance payment against a quote is tied to the setup work agreed in that quote. Refund terms for these are whatever is explicitly stated in your quote/agreement; if nothing is stated there, the same principle as above applies — the three cases above are refunded, other payments are not.
4. How to request a refund
Write to tejastechnology9@gmail.com with your registered email/organisation name and the reason. We aim to respond within 48 hours; approved refunds are processed within 7 working days of approval, to the original payment method via Cashfree. Grievances: grievance@tejastech.services. Support hours: Monday to Saturday, 10 AM to 6 PM.
5. Your data after cancellation or expiry
When a subscription ends, login is switched off, but your data is kept for 30 days so that renewing restores everything. During those 30 days you can ask us by email for an export. After that the data may be permanently removed (we email you first). Please download your own backup before your subscription ends. See clause 12 of our Terms and our Privacy Policy.
6. Changes to this policy
We may update this policy as products evolve. Material changes will be reflected here with an updated date at the top of this page.